Customer support specialist (Entrio Slovenia)
Remote
Are you an experienced and motivated Customer Support Specialist ready to excel in providing top-tier assistance? We are searching for someone who can deliver exceptional service and support, ensuring our customers have the best experience possible. If you're passionate about helping others and excited to work in a dynamic event industry, we'd love to hear from you!
About Entrio:
Entrio operates in three countries across the region (Croatia, Slovenia, Bosnia and Herzegovina). With our growth rate at over 50% per year, we’re on track towards our vision of becoming the number 1 event platform in Southeastern Europe. Our international team at Entrio is made up of 30 young people who are passionate about events, music, and technology. We enable hundreds of event organizers manage ticket sales, promotion and optimize their events for success.
Each year, we help over a million people enjoy the best regional concerts, conferences, festivals, matches, and performances. And that's more than 3,000 events yearly!
Who is Customer support specialist in Entrio?
A Customer Support Specialist at Entrio is a dedicated professional responsible for ensuring our customers receive top-notch support and assistance. In this role, you will be the key point of contact for our clients, addressing their inquiries, resolving issues, and providing essential guidance. By delivering exceptional service and implementing efficient support processes, you help us enhance our customer experience and drive our success.
Do you see yourself in the description below?
- Customer Support Expert: Always ready to step in and resolve all inquiries from our users.
- Effective Communicator: You handle all situations with ease and always with a smile on your face.
- Speed and Precision: No inquiries go unanswered with you; speed and precision are your traits.
- Customer-Centric: The customer always comes first; you strive to leave a positive impression with every interaction.
- Team Player: You collaborate with the entire team to make the customer experience as good as possible.
- Problem Solver: There is no problem you can't solve; you patiently seek the best solution for our customers.
Help us:
- Tailor our support to meet the unique needs of each customer.
- Deliver exceptional results by efficiently resolving customer issues and inquiries.
- Develop long-term, trusting relationships with our customers.
What are we looking for?
- Experience: At least 2 years in customer service or customer support.
- Communication Skills: Excellent verbal and written communication skills and patience.
- Adaptability: Understanding customer needs and the ability to adapt.
- Technical Proficiency: Proficiency in computer use and basic computer programs. Familiarity with HubSpot is an advantage.
- Language Skills: Proficiency in spoken and written English. Excellent knowledge of Slovenian and English grammar and spelling. A great advantage is knowledge of the Croatian language.
- Proactivity: High level of initiative with a desire to organize and optimize existing processes, and introduce new processes to improve quality, enhance customer satisfaction, and speed up Entrio customer support.
- Motivation: Strong drive for personal development.
What will you do:
- Daily Communication: Engage with B2C and B2B customers through various communication channels (email, social networks, telephone).
- Issue Resolution: Address and solve issues for B2C and B2B customers, handling inquiries, complaints, and problems to find the best possible solution.
- Customer Education: Educate users about our products and services.
- Feedback Management: Track customer requests and direct feedback to the team for product and service improvement.
- Collaboration: Work closely with other teams to enhance the customer experience.
- Documentation: Monitor and document customer requests and solutions for future improvements.
- Sales Support: Communicate with, update, open, and support sales points.
What we offer:
- Employment Contract: Permanent contract.
- Competitive Salary: Starting net salary 1400 EUR.
- Growth Opportunities: Development and advancement opportunities.
- Flexible Working Hours: From 8-16 or 9-17 from home.
- Event Access: Access to some of the best events sold through Entrio.
Ready to join our team? Send us your resume and cover letter.
Let’s make customer support magic together!
